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| Software
Maintenance and Support Services |
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GSR
is your ideal partner for providing you with offshore
Technical support services. We are backed by strong
technical skills and a vast pool of resources with over
a decade of IT industry experience. GSR has built and
adopted the methodology and processes to manage offshore
support activities seamlessly across multiple geographies.
GSR has the capacity, process and people to deliver
a long term and cost effective support infrastructure. |
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types of offshore managed services that GSR can provide
includes: |
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24
X 7 Monitoring |
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Problem
Management and Resolution |
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Change
Management and Migration Planning |
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Capacity
and Performance Management |
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Business
Continuity |
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| GSR
provides offshore support services for the following: |
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| ERP
Platforms |
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Microsoft
Dynamics AX |
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Microsoft
Dynamics NAV |
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Microsoft
Dynamics CRM |
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| Application
Platforms |
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Microsoft
.NET |
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J2EE |
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| Database
Platforms |
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Microsoft SQL Server 2000 / 2005 |
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Oracle 9i/10g |
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| Operating
System Platforms |
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Windows |
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Unix |
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| GSR
Support Activities |
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GSR
provides Level 2, Level 3 and additional support
services that are necessary to manage an IT Support
Organization. The type of activities supported
by us are: |
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Diagnosis |
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Remediation and service restoration |
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Call referral and escalation |
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Operate under instruction with support staff |
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Handle problems specific to certain segments |
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Migration services |
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Reporting and MIS provisioning services |
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