No vertical functionality and few vertical add-ons
available for customers.
Limited integration capabilities with existing productivity
software and line-of-business (LOB) applications.
Vulnerability to server/ network outages.
According to Nucleus Research, "38% of Salesforce.com
customers are planning to or would consider moving
to another solution".
Microsoft
Dynamics CRM Differentiators
Choice of Deployment Model. Microsoft Dynamics CRM
offers a hosted, on-premise, or hybrid deployment
models.
Native Outlook Interface. Designed to provide Microsoft
Dynamics CRM to employees in the easiest and most
natural way.
Choice of Client. Native Outlook, Web browser, mobile,
or online / offline.
Ease of Configuration and Customization. Microsoft
Dynamics CRM has been designed to allow customers
and solutions partners to easily customize data types,
workflows, role-based views, and more, through solution
capabilities and standard Web services.
Vertical Solutions and ISV Support. Microsoft Dynamics
CRM is supported by a global network of resellers,
integrators, and ISV partners worldwide. These solutions
partners have deep experience building the custom
and vertical solutions demanded by many customers.
Low TCO. Customers and solutions partners can take
advantage of existing IT investments and in-house
expertise to help minimize the total cost of ownership
because Microsoft Dynamics CRM is built on the scalable
and secure .NET platform and utilizes standard Microsoft
tools and technology such as Microsoft SQL Server
and Visual Studio.
No on-premise CRM capability (on-demand only). 
