Small Business Edition Comparison
 
Microsoft Dynamics CRM Version 3.0 is available in two editions: Professional and Small Business Edition. Both editions provide organizations with a flexible and customizable environment that can be modified to solve your specific business needs. A detailed feature comparision between the two editions can be found below
   
Number of Application Users    
Feature Professional Small Business
     
Up to 75 simultaneous users
     
75 or more simultaneous users
   
Licensing and Hosting    
Feature Professional Small Business
   
Available through standard licensing
 
Available through third-party service providers
   
Available through third-party hosting providers
   
Sales    
Feature Professional Small Business
   
Convert leads to opportunities and track them throughout the sales cycle.
 
Consistent tracking and closing of sales opportunities
   
Analytical tools provide salespeople with qualified leads and opportunities.
   
Full-featured product catalog that supports complex pricing levels, units of measure, and discounts
     
Convert quotes to orders that can be modified and saved until they are ready to be billed as invoices.
     
Measure sales performance against quotas
     
Create, manage, and distribute sales material.
     
Create customized e-mail messages to customers
   
Marketing    
Feature Professional Small Business
     
Campaign planning based on budgets and expenses, promotion codes, target products, marketing collateral, and more.
 
Use existing customer information or imported contact information to create targeted lists for specific campaigns
   
Facilitate queries to customer lists, helping locate accounts that meet specific criteria
   
Create templates to use again in future campaigns.
     
Convert leads and track cost and performance data analysis
     
Track marketing campaign responses
     
Send and receive faxes from your desktop using the capabilities of Microsoft Small Business Server
     
Small Business Server Console Integration
   
Business Contact Manager Data Migration
    
   
Service    
Feature Professional Small Business
     
Create, assign and manage customer service requests from a central location.
 
Process service requests through customizable workflow rules
   
Generate automatic responses to customer requests
     
Automatically records customer communications and associates e-mail messages with appropriate customer records.
     
Manage service resources and to better understand resource and equipment allocation, usage, and effectiveness.
     
Repository for the publishing of support articles and information.
     
Create, maintain, and update service contracts automatically.
   
   
 
 
 
 
 
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