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| Service
Functionality |
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After
a lead becomes a customer the next challenge is keeping
them happy and quickly solving problems. A key component
to quickly solving problems is appropriately managing
case data. Email and spreadsheets work fine when a
limited number of people need access to data, however
when multiple people need to access it just won't
work. Microsoft Dynamics CRM Version 3.0 provides
a case management structure that ties directly back
to customers.
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Respond
faster to service issues by delivering the right
answers to customers in real- time. |
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Knowledge
base for instant access to manuals, FAQs, and
troubleshooting tips. |
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Resolve
customer issues according to desired service
levels. |
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Automatic
case escalation ensures SLA’s are maintained
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Schedule
and dispatch service resources. |
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In
addition to out-of-the box functionality, service
functionality can be improved with third party applications
and custom development. |
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Convert
emails (ex: support@domain.com) into a support
request. |
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Integrate
your external website with Microsoft Dynamics
CRM Version 3.0 to receive online support inquiries. |
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Strip
attachments out of email and save to a specified
server location. |
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