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Microsoft Dynamics CRM 2011 |
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| GSR believes that customer relationship management (CRM) requires a holistic approach to improving customer acquisition, retention, and profitability. | |
| Every customer interaction—from first contact through post-sales support—should improve insight and help you serve your customers better. Leveraging the familiar Microsoft Outlook interface, Dynamics CRM provides a consistent client view at every point of customer interaction.
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GSR’s solutions are built on Dynamics CRM and are tailored to address the unique needs of your organization to help you manage customer relationships. Our Enterprise CRM offerings can provide a cost-effective, integrated, and flexible approach that ensures you get the right information to the right people at the right time across your enterprise.
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| Dynamics CRM provides you with the ability to: |
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Record all customer interactions, from call history to purchasing preferences, and have it at your sales and support staff’s fingertips in real time. |
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Reduce total cost of ownership (TCO) through faster deployment, lower training and operational expenses, scalable functionality, and integration with existing databases and infrastructure investments. |
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| Microsoft Lync technology provides unified communications, presence and collaboration services. It can be integrated with SharePoint, Dynamics CRM/CCA, Exchange and other enterprise installations. You can augment business processes and customer service activities with live audio and video communication sessions. Speed up and improve call center operations by deploying Lync and Dynamics Accelerators together. |
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| In addition, GSR provides these Microsoft CRM add on capabilities: |
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‘Flexi Quote’ provides users with the tools to create dynamic quotes. This solution helps users build their own pricing engine tailored to meet their specific business requirements. |
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‘Multi-currency’ supports your global workforce with built-in multicurrency capabilities.
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